Your store, your warehouse, and your courier all need to agree on what happened to an order — usually they don't, and someone on your team is the one reconciling it by hand.
An order comes in. Someone (or some fragile Zapier chain) has to tell the warehouse to pack it, tell the courier to pick it up, and update the store with tracking info — and if any one of those steps is manual, it's also the step that gets forgotten during a busy week. Customers email asking "where's my order?" because nobody told them, and whoever answers that email has to go check three systems to find out.
The moment an order is placed, it's pushed to your warehouse system and courier automatically, with tracking synced back to the store the moment it exists — no re-entry, no forgotten step.
Answers "where's my order?" and handles straightforward returns instantly by checking your real system — escalated to a human only when it's genuinely a judgment call, like a damaged-item claim.
A phone line that checks the real order system before answering — for the customers who'd rather call than type, without needing a person to pick up.
Yes. We build on n8n, which has native or API-based connectors for every major e-commerce platform, warehouse system, and courier API, so the workflow reads and writes directly against systems you already use.
No. It checks your real order system for the real status before answering, and escalates to a human for anything it isn't confident about rather than guessing.
Most single-workflow builds (like order-to-fulfillment sync) take one to two weeks from the discovery call. A fuller setup with a chatbot and voice line takes longer, and we scope the real timeline on the call.